Get In Touch
Frequently Asked Question!
How do I register?
You can register by clicking on the “Account/My Account” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions and submit the registration information.
Are there any charges for registration?
No. Registration on vegro.in it is absolutely free.
Do I have to necessarily register to shop on vegro.in?
We provide one step checkout solution for our guest users, but we will recommend registering your account first and shop in order to provide you best after sale service as well as great offers.
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Vegro account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
What is My Account?
My Account is the section you reach after you log in at vegro.in. My Account allows you to track your orders, order review details as well as see your order history and update your contact and address details.
How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What is My Order history?
My Order history is a comprehensive list of all the items previously ordered by you on vegro.in. This enables you to shop quickly and easily in future.
What are the modes of payment?
You can pay for your order on vegro.in by using the following modes of payment:
- Cash on delivery.
- Credit and debit cards (VISA / MasterCard).
Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?
The GST is included in the MRP of products. There are no additional taxes added by vegro to your order.
Is it safe to use my credit/ debit card on vegro.in?
Yes it is absolutely safe to use your card on vegro.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.
How will the delivery be done?
We have a dedicated team of delivery personnel, we ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” under Account at the top right hand corner and go to the “Address” section to edit and change your delivery address.
How much are the delivery charges?
Delivery is free for orders above Rs. 499. We will charge Rs 30 for all the orders which are not eligible for free delivery.
Do you deliver in my area?
Kindly enter your delivery service area at the time you place an order during checkout.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery fee of Rs. 30 for all orders below Rs 499
Do you do same day delivery?
We do same day delivery as specified in time slot.
Is Same Day Delivery applicable to only a few products or all products?
The Same day Delivery is applicable to our entire range of products.
What are delivery slots?
Delivery slots are time slots during which you will receive your order. Vegro currently offers 2 delivery slots each day.
- Slot 1: 8:00 AM – 12:00 PM
- Slot 2: 4:00 PM – 8:00 PM
What is a cut-off time and what are the corresponding cut-off timing for each slot?
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. Cut off time for Slot 2 is 3:30 PM on the same day and cut off time for Slot 1 is 7:30 AM on same day.
Can I make changes to order after placed?
No, you will not be able to make any changes to your order after you placed the order. However, you can call to our customer care if any modification required.
Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
When and how can I cancel an order?
You can cancel an order before the cut off time of your slot by contacting our customer support team.
What You Receive Is What You Pay For?
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced to our delivery person immediately.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 9348988274 or via email at [email protected]
I’d like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at [email protected] and we will try our best to make the product available to you.
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